Privacy Policy

Effective Date: 19/06/2025

Hyperfocus Australia (“we”, “our”, or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website, https://www.hyperfocusaus.com.au (“Site”).

Our website is hosted on Wix.com, which provides us with the online platform to sell our products and services.

1. Information We Collect

We may collect the following types of personal information:

Identity & Contact Data: Name, email address, phone number, billing/shipping address
Payment Information: Credit card/payment details (secured via third-party processors – we never store full payment data)
NDIS-related Information: NDIS participant number, plan manager details, diagnosis-related details (if you voluntarily provide it for customised or funded purchases)
Device & Usage Data: IP address, browser type, referring URL, and on-site behavior (via cookies or analytics tools)

2. How We Use Your Information

We use your information to:

Process and fulfil your orders
Deliver customer support and NDIS-related assistance
Confirm eligibility for NDIS-funded products
Issue NDIS-compliant invoices or documentation
Communicate updates, promotions, or changes (only if you opt in)
Improve site functionality and user experience

We will never sell or rent your data.

3. Wix-Specific Policies

Our site is built using Wix.com, which may store your data on secure servers behind a firewall. Wix provides features including:

SSL encryption for secure browsing
PCI-DSS compliance for all payment gateways
Cookie usage for analytics, session maintenance, and customer preferences

For more information on how Wix handles your data, see their Privacy Policy.

4. Cookies & Tracking Tools

Wix and third-party apps we use (such as Google Analytics or Facebook Pixel) may collect information through cookies. These help us:

Understand site performance
Offer product recommendations
Deliver personalised experiences

You can manage your cookie preferences in your browser settings.

5. NDIS Privacy Considerations

We are committed to safeguarding sensitive data relating to NDIS participants. This includes:

Only collecting information relevant to supporting NDIS-funded purchases or service requests
Providing documentation such as tax invoices or support letters as required by plan managers or support coordinators
Never sharing sensitive medical or participant data without your explicit consent
Storing NDIS-related information securely and only for as long as necessary

If you are a participant, carer, or plan manager and have questions about how your data is used, contact us directly.

6. How We Store & Protect Your Data

We follow best practices to protect your personal and financial information, including:

Secure passwords and access controls
Regular backups
Data minimisation and deletion policies
Third-party payment providers like PayPal, Stripe, or Square (compliant with PCI-DSS)

Sensitive information, including NDIS-related data, is handled with heightened confidentiality.

7. Your Rights (Australian Customers)

Under the Privacy Act 1988 (Cth), you have the right to:

Access and request correction of your data
Withdraw consent (where applicable)
Make a complaint about our data handling practices

To exercise your rights, contact us using the details below. If you are unsatisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

8. Children’s Privacy

Our site is not intended for children under 13. We do not knowingly collect personal information from children without verified parental consent.

9. Changes to This Policy

This Privacy Policy may be updated from time to time. Any changes will be reflected on this page with the revised date.

10. Contact Us

If you have any questions or would like to access or update your personal information, please contact:

Hyperfocus Australia
📧 hello@hyperfocusaus.com.au
🌐 https://www.hyperfocusaus.com.au